Refund & Return Policy
Refund
If the package is lost during shipping, we offer a full refund or free reshipment.
Return
- Returns are not accepted for non-quality issues.
- A proof of purchase or order number is required for returns.
Partial Refunds
Partial refunds may be granted in the following cases:
- The item is not in its original condition, damaged, or missing parts for reasons not due to our error.
- Returns or refund requests made more than 30 days after delivery are not accepted.
Refund Process
- Once we receive and verify your return or refund request, we will notify you of the result via email.
- If approved, the refund will be processed to the original payment method, and the exact time of arrival depends on your payment provider.
Delayed or Missing Refunds
If you have not received your refund, please follow these steps:
- Check your bank account to confirm if the refund has been processed.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Consult your bank, as processing times for refunds may vary.
- If you still haven’t received your refund, please contact [email protected].
Discounted Items
- Only regular-priced items are eligible for refunds. Discounted items are non-refundable.
Exchanges
- Exchanges are only available for quality issues or items damaged during shipping.
- To request an exchange, please contact [email protected] or our online customer service.
Return Shipping Costs
- Buyers are responsible for return shipping costs, which are non-refundable.
- If a refund is approved, the return shipping cost will be deducted from the refund amount.
- Shipping times for exchanges may vary by region.
- If returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of your return.
Need Help?
For any questions regarding refunds or returns, please contact [email protected] or our online customer service.